Shipping Policy

Delivery charges

Delivery is charged by zone and is calculated at checkout once your shipping address is selected. Charges shown below are in UAE Dirhams and exclude VAT where VAT applies.

Dubai

Free on orders over 500.00

20.00

Other Emirates

30.00

International

120.00

Timelines

Orders are processed within 1 business day of payment being received. Delivery within Dubai is usually next day. Delivery to the other Emirates is typically 1 to 3 business days. International timelines vary by destination and are subject to customs clearance in the receiving country.

Timelines are estimates and are not guaranteed. We are not responsible for delays caused by carriers or customs.

Order tracking

You can see the status of every order in your account. We email you when your order is paid, when it is being processed and when it ships.

Customs and import

For deliveries outside the UAE, you are responsible for ensuring the products may lawfully be imported into the destination country, and for any duties or taxes levied on import.